Return/Exchange

Returns

• Return window: Within 15 days of delivery

• Customer responsible for return shipping label if selecting refund

• RIVIR provides return label if selecting store credit

• Final Sale items are not eligible for return or exchange

• Promotional items remain eligible unless marked Final Sale

• Return must be approved and inspected before refund

• No refund for items showing signs of wear, washing, damage, stains, odors, makeup marks, or missing tags

Refunds

• Refund method: Original payment method

• Processing time: Approximately 7–12 business days after return is received and approved

Exchanges

• Exchanges available for size and style changes

• Exchange request within 15 days of delivery

• RIVIR covers replacement shipping for the first exchange

• Limited to one exchange per item

• Exchanges are available on eligible items for U.S. orders only. International orders are not eligible for exchange. Certain locations in Alaska and Hawaii, APO/FPO locations, and U.S. Territories are not eligible for return.

Defective or Incorrect Items

• Defective or incorrect items must be reported within 7 days of delivery

Restocking Fee

• No restocking fee within the return window. Within 15 days of delivery

• Returns requested after 30 days are subject to a 20% restocking fee (if approved, sales items are excluded).