Return/Exchange

Returns

• Return window: Returns are accepted within 30 days of delivery.

• Refund: If you choose a refund to your original payment method, you are responsible for the return shipping cost.

• Store Credit: If you choose store credit, RIVIR will provide a return shipping label at no cost to you.

• Final Sale: Final Sale items are not eligible for return or exchange.

• Promotional Items: Promotional items remain eligible for return unless marked Final Sale.

• Return Approval: All returns must be approved and inspected before a refund or store credit is issued.

• Return Condition: Items must be unworn, unwashed, undamaged, free of stains, odors, makeup marks, and other signs of wear, with original tags attached.

Refunds

• Refund Method: Refunds are issued to the original payment method.

• Processing Time: Please allow approximately 7–12 business days after your return is received and approved for the refund to be processed.

Exchanges

• Exchanges are available for size and style changes.

• Exchange requests must be submitted within 15 days of delivery.

• RIVIR covers replacement shipping for the first exchange.

• Exchanges are limited to one exchange per item.

• Exchanges are available on eligible items for U.S. orders only. International orders are not eligible for exchange.

• Certain locations in Alaska and Hawaii, APO/FPO locations, and U.S. Territories are not eligible for return.

Defective or Incorrect Items

• Defective or incorrect items must be reported within 7 days of delivery.

Restocking Fee

• No restocking fee applies to returns requested within 30 days of delivery.

• Returns requested after 30 days may be subject to a 20% restocking fee if approved. Sale items are excluded.